RENTAL INFORMATION

Terms & Conditions

These terms apply to dress rentals with Sugarglow Closet Bali. Availability, applicable fees and the details of your rental are confirmed directly before each reservation.

Reservations & rental period

Submitting a WhatsApp or Instagram enquiry does not confirm a reservation. A reservation is confirmed only after we agree on the dress, size, dates and payment arrangements. Displayed rental prices are per day; the exact collection and return times are agreed individually.

Refundable deposit

A refundable security deposit may be required. Its amount is confirmed before reservation. After the dress is returned and inspected, the deposit is refunded, less any agreed late-return, repair or replacement charges.

Late returns

Dresses must be returned at the agreed time. Please notify us promptly of delays. Additional charges may apply, as specified in your confirmed rental agreement.

Care, alterations & damage

Please treat every dress with care. Alterations, cutting, dyeing and permanent adjustments are not allowed. Report damage or stains immediately. Repair or replacement costs may apply for damage, loss or an item that cannot be restored.

Cleaning

Cleaning is handled by Sugarglow Closet after each rental. Do not wash, dry-clean, iron or attempt stain removal without our express approval.

Service area

Rentals, pick-up and delivery are currently available in Bali only. Any delivery arrangements and fees must be confirmed before reservation.